(12:19:09 AM) Kamal P: It looks like you may be preoccupied. Unfortunately I’ll need to close this chat due to inactivity. I have create a ticket for you to follow up. And our team will follow up after the restore is complete.

(12:03:51 AM) Kamal P: it is still ongoing.
(12:06:34 AM) Kamal P: Is it okay if I create a ticket for you as it might take a long time .

(11:38:07 PM) Bot: Conversation Transcript:
Here is a summary of the chat: Assistance is needed to retrieve an older backup for the URL https://jfmgolf.com/, specifically beyond the standard 30-day availability, as support can assist with backups up to 60 days old. The user has provided their Support PIN for verification.

[Chatbot]: I’ll ask you a few quick questions so I can best direct your query.What do you need help with?

[user]: We need the oldest version of a backup that you have available?

[Chatbot]: Detected Intent: (Retrieve Old Backup)

[Chatbot]: Backups are available up to 30 days in the WP Engine User Portal. Learn how to download a backup here.

If you need an older backup, or a backup for a recently deleted environment, Support can assist with retrieving backups up to 60 days old.

Would you like to chat with Support to retrieve an older backup?

[user]: Yes

[Chatbot]: Sure thing! I need some quick details before I can connect you.

[Chatbot]: Your PIN can be found in the lower left corner of this page.Provide the URL or domain of interest.

[user]: Support PIN: [A50393]
URL: [https://jfmgolf.com/]

[Chatbot]: Thanks! I’m connecting you with our team.Please wait for the next available agent.

[Chatbot]: (Successfully started chat)
(11:38:11 PM) forethought_bot_wait_time: Your estimated wait time is 1-3 mins
(11:39:16 PM) Kamal P: Hello, thank you for contacting WP Engine’s Support Team. My name is Kamal, I will be happy to assist you with your issue!
(11:39:32 PM) RadiateWP Service: Can you get me the oldest verson of the backup for this site
(11:39:38 PM) RadiateWP Service: We only need the plugins folder
(11:40:18 PM) Kamal P: I can restore the oldest version of backup on the wpeprivate folder
(11:40:25 PM) Kamal P: is this okay?
(11:40:35 PM) RadiateWP Service: No, do not restore to the production.
(11:40:45 PM) RadiateWP Service: We need a downloadable file so we can see code in the plugins
(11:41:19 PM) RadiateWP Service: And we need the 60 day old version
(11:41:22 PM) Kamal P: No i will not restore, The backup will be on a private folder in site.  and you can download using sftp
(11:41:29 PM) RadiateWP Service: Ok
(11:41:45 PM) Kamal P: working on it now.
(11:45:39 PM) RadiateWP Service: Can we also get the oldest backup of the plugins folder for staging and dev as well?
(11:46:06 PM) Kamal P: sure. Please allow few moments for that.