Fwd: Stripe webhook delivery issues [test mode] for https://myreceptivadev.wpenginepowered.com
Customer: carol@radiateu.com
Date: 2025-07-22 23:15:06
AI Forward Summary
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- Stripe webhook delivery issues reported for ReceptivaDx’s test mode endpoint.
- Dan seeks assistance from Jewel and Carol to resolve the issue.
- Webhook failures could delay invoices and affect purchase fulfillment.
- Stripe attempted 21 notifications since the first failure on July 16, 2025.
- Resolution needed by July 25, 2025, to avoid stopping notifications.
———- Forwarded message ———-
From: Dan Angress <dan@cicerodx.com>
Date: Sun Jul 20, 2025, 02:34 PM GMT
Subject: Stripe webhook delivery issues [test mode] for https://myreceptivadev.wpenginepowered.com
To: dan@cicerodx.com, bela@cicerodx.com, carol@techtoolsonline.com, cjackson@cicerodx.com, jewel@radiatewp.com, kendall@cicerodx.com
Begin forwarded message:
From: Chris Jackson <cjackson@cicerodx.com>Subject: Fwd: Stripe webhook delivery issues [test mode] for https://myreceptivadev.wpenginepowered.comDate: July 19, 2025 at 3:18:46 PM EDTTo: Bela Angress <bela@cicerodx.com>, Dan Angress <dan@cicerodx.com>, Kendall Dieterle <kendall@cicerodx.com>Not sure how this gets handled———- Forwarded message ———
From: ‘Stripe’ via ReceptivaDx INFO <info@receptivadx.com>
Date: Fri, Jul 18, 2025 at 10:47 PM
Subject: Stripe webhook delivery issues [test mode] for https://myreceptivadev.wpenginepowered.com
To: <info@receptivadx.com>
We’ve had some trouble sending requests to a webhook endpoint
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Hello,
We’ve had some trouble sending requests in
test
mode to a webhook endpoint associated with your myreceptiva.com account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly created invoice.
The URL of the failing webhook endpoint is: https://myreceptivadev.wpenginepowered.com/?callback=gravityformsstripe
You (or someone on your team) configured your Stripe account to send events to that URL. You can change your account’s webhook endpoints from the Dashboard.
In most cases, a failing webhook does not impact your payments or payouts. However:
If you use subscriptions, we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your endpoint is unable to successfully receive them.
If you use Checkout and rely on the checkout.session.completed event as part of your purchase fulfillment process, you should review your completed payments to ensure you have fulfilled all recent purchases.
We’ve attempted to send event notifications to this endpoint 21 times since the first failure on July 16, 2025 at 5:46:07 AM UTC.
If this endpoint is important to your application, please try and fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings. We will stop sending event notifications to this webhook endpoint by July 25, 2025 at 5:46:07 AM UTC.
Here is the summary of errors we received while attempting to send webhook events:
21 requests had other errors while sending the webhook event.
You need to return any status code between HTTP 200 to 299 for Stripe to consider the webhook event successfully delivered.
For more details on these errors and to review your account’s recent activity, you can find the full set of events and request logs on the Dashboard.
For more in-depth information on how to use webhooks, we recommend reviewing our documentation.
— The Stripe team
This email relates to your myreceptiva.com Stripe account.
Account ID: acct_1PLbwaGymMZzhb0fNeed to refer to this message? Use this ID: em_cc55jqkzydlmpez0xam5wjoe68xn2r
Stripe, 354 Oyster Point Blvd, South San Francisco, CA 94080
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Christopher C. JacksonPresident & CEOP: 800-795-5385 Ext 201C: 714-328-0505F: 714-475-1533
Internal Note: Agent Note
Date: 2025-07-22 23:21:17
Message: Unknown
Date: 2025-07-22 23:22:33
