Hey there 
 
It looks like you may be preoccupied. Unfortunately I’ll need to close this chat due to inactivity. I have create a ticket for you to follow up. And our team will follow up after the restore is complete.
 
Here is the ticket information , once the chat ends you’ll be able to access the ticket link below and be able to update the ticket as well. If you have any other questions let us know.
 
ID: 7987666
Link: https://help.wpengine.com/hc/requests/7987666
Brief summary: restore oldest backup to wpeprivate for all 3 environments.
 

(12:19:09 AM) Kamal P: It looks like you may be preoccupied. Unfortunately I’ll need to close this chat due to inactivity. I have create a ticket for you to follow up. And our team will follow up after the restore is complete.

(12:03:51 AM) Kamal P: it is still ongoing.
(12:06:34 AM) Kamal P: Is it okay if I create a ticket for you as it might take a long time .

(11:38:07 PM) Bot: Conversation Transcript:
Here is a summary of the chat: Assistance is needed to retrieve an older backup for the URL https://jfmgolf.com/, specifically beyond the standard 30-day availability, as support can assist with backups up to 60 days old. The user has provided their Support PIN for verification.

[Chatbot]: I’ll ask you a few quick questions so I can best direct your query.What do you need help with?

[user]: We need the oldest version of a backup that you have available?

[Chatbot]: Detected Intent: (Retrieve Old Backup)

[Chatbot]: Backups are available up to 30 days in the WP Engine User Portal. Learn how to download a backup here.

If you need an older backup, or a backup for a recently deleted environment, Support can assist with retrieving backups up to 60 days old.

Would you like to chat with Support to retrieve an older backup?

[user]: Yes

[Chatbot]: Sure thing! I need some quick details before I can connect you.

[Chatbot]: Your PIN can be found in the lower left corner of this page.Provide the URL or domain of interest.

[user]: Support PIN: [A50393]
URL: [https://jfmgolf.com/]

[Chatbot]: Thanks! I’m connecting you with our team.Please wait for the next available agent.

[Chatbot]: (Successfully started chat)
(11:38:11 PM) forethought_bot_wait_time: Your estimated wait time is 1-3 mins
(11:39:16 PM) Kamal P: Hello, thank you for contacting WP Engine’s Support Team. My name is Kamal, I will be happy to assist you with your issue!
(11:39:32 PM) RadiateWP Service: Can you get me the oldest verson of the backup for this site
(11:39:38 PM) RadiateWP Service: We only need the plugins folder
(11:40:18 PM) Kamal P: I can restore the oldest version of backup on the wpeprivate folder
(11:40:25 PM) Kamal P: is this okay?
(11:40:35 PM) RadiateWP Service: No, do not restore to the production.
(11:40:45 PM) RadiateWP Service: We need a downloadable file so we can see code in the plugins
(11:41:19 PM) RadiateWP Service: And we need the 60 day old version
(11:41:22 PM) Kamal P: No i will not restore, The backup will be on a private folder in site.  and you can download using sftp
(11:41:29 PM) RadiateWP Service: Ok
(11:41:45 PM) Kamal P: working on it now.
(11:45:39 PM) RadiateWP Service: Can we also get the oldest backup of the plugins folder for staging and dev as well?
(11:46:06 PM) Kamal P: sure. Please allow few moments for that.