[Kadence] Request received: Kadence Blocks .json cached files breaks edit page / post screen functionality
Customer: help@kadencewp.com
Date: 2025-05-15 19:00:05
Hi there!
We received your request (#724078) and your ticket has been added to our queue. You can expect a reply within 1 business day (at most).
We generally work tickets in the order they are received, and since people *love* Kadence, there’s never a shortage of folks trying to do awesome things with it. We make every effort to prioritize issues that are urgent, but as a rule you can expect at least a couple of hours before we’re able to reply helpfully.
One quick thing: please refrain from opening a second ticket about the same issue, as that makes it harder to get back to you as quickly as possible.
How to resolve issues faster:
As distributed software, Kadence is installed in systems and alongside other software that we as a company do not control. That means that often we have to replicate the problem or issue in a new environment before we are able to resolve it. The most helpful thing you can do is provide clear steps to replicate the issue you are seeing in a “fresh” environment.
We regularly update our documentation, so that’s the best place to start solving your issue.
To add additional comments, you can simply reply to this email.
We look forward to working with you. 🙂
The KadenceWP Support Team
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Message: Unknown
Date: 2025-05-16 00:35:46
Message: Unknown
Date: 2025-05-16 00:35:52
Customer: help@kadencewp.com
Date: 2025-05-19 21:00:05
Your KadenceWP support ticket has been updated. Here are the latest comments:
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You can reply to this email to respond, or log into your support dashboard here:
https://support.kadencewp.com/hc/en-us/requests
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Message: Unknown
Date: 2025-05-20 21:09:28
Message: Unknown
Date: 2025-05-20 21:10:12
Hello there!
Please cc: april@madebetterstudio.com to receive updates on this support ticket, thank you!
We’re currently experiencing an issue where the page / post edit screen does not load or allow any edits at random. When we check out the WordPress debug log (see screenshot) to get more details the following is reported…
[15-May-2025 16:05:33 UTC] [15/May/2025:16:05:33 +0000] [0;37mDEBUG[0m: Found cache file: b926a98b902843b00e1b7dd280afaf2b.json
After some searching we were able to locate these autogenerated .json files are stored the following Kadence Blocks related folder structure: wp-content/uploads/kadence_blocks_library
If we delete the listed .json file (like b926a98b902843b00e1b7dd280afaf2b.json), then the page / post edit screen works properly again, at least for a few days, but then eventually comes up as an issue again.
This .json cache Kadence Blocks error has continued even after we’ve installed the latest updates. Please let us know how we can fix this issue completely, thank you!
Website URL where we can see more details: https://new.adaptivephs.com/